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Terms of Use

Last updated: May 21, 2026

Agreement to Terms

By accessing or using the neat-stream website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not use our services.

Services Description

neat-stream provides culinary education services including private cooking sessions, recipe development consultations, menu planning, technique workshops, and ongoing coaching. All services are provided subject to availability and confirmation.

Booking and Payment

Booking Process

Service bookings are made through our website form or by contacting us directly. Bookings are confirmed once we accept your request and agree on a date and time.

Payment Terms

Payment is required in full at the time of booking or as otherwise agreed. We accept major credit cards and bank transfers. Prices are listed in GBP and include VAT where applicable.

Cancellation Policy

  • Cancellations made 48 hours or more before the scheduled session: Full refund
  • Cancellations made less than 48 hours before the session: 50% refund or option to reschedule
  • No-shows: No refund

Rescheduling

Sessions may be rescheduled with at least 48 hours notice, subject to availability. We will make reasonable efforts to accommodate rescheduling requests made with less notice.

User Obligations

When using our services, you agree to:

  • Provide accurate and complete information
  • Arrive on time for scheduled sessions
  • Follow safety instructions and guidelines
  • Inform us of any dietary restrictions or allergies
  • Treat our staff and facilities with respect
  • Not use our services for any unlawful purpose

Intellectual Property

All content on this website, including text, graphics, logos, images, and recipes, is the property of neat-stream and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Recipe and Technique Usage

Recipes and techniques shared during sessions are for your personal, non-commercial use. You may not republish, sell, or commercially exploit materials provided during our sessions without written permission.

Liability and Disclaimers

Service Provision

While we strive to provide high-quality culinary education, we make no guarantees about specific outcomes or skill improvements. Results depend on individual effort and practice.

Health and Safety

Cooking involves inherent risks including heat, sharp objects, and potential allergens. You participate in sessions at your own risk. We maintain appropriate safety measures and insurance, but are not liable for injuries resulting from your failure to follow safety instructions.

Allergies and Dietary Restrictions

You are responsible for informing us of any allergies or dietary restrictions. While we make every effort to accommodate restrictions, we cannot guarantee a completely allergen-free environment.

Limitation of Liability

To the fullest extent permitted by law, neat-stream shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Website Use

Acceptable Use

You may use our website only for lawful purposes. You must not:

  • Use the website in any way that violates applicable laws
  • Attempt to gain unauthorized access to our systems
  • Transmit any malicious code or viruses
  • Engage in any activity that interferes with website functionality

Website Availability

We do not guarantee that our website will be available at all times. We may suspend or restrict access for maintenance or other reasons without notice.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review this policy to understand how we collect and use your information.

Age Restrictions

Our services are intended for individuals aged 16 and over. Participants under 16 must be accompanied by a parent or guardian.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, or government restrictions.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of any changes.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 47 Redchurch Street, Shoreditch, London E2 7DJ, United Kingdom

© 2026 neat-stream. All rights reserved.

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