Terms of Use

Last updated: May 15, 2026

1. Introduction

These Terms of Use govern your use of the neat-stream website and services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

neat-stream is a benefits advisory service operating in the United Kingdom. Our services are designed to assist individuals in navigating the UK benefits system and maximizing their entitlements.

2. Definitions

• "We," "us," "our" refers to neat-stream
• "You," "your" refers to the user or client of our services
• "Website" refers to neat-stream.com and all associated pages
• "Services" refers to all advisory and consultancy services we provide

3. Use of Website

3.1 Permitted Use

You may use our website to:

• Learn about our services and pricing
• Submit enquiries about benefits assessment
• Access information about UK benefits programs
• Review our policies and legal information

3.2 Prohibited Conduct

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, copy, or reproduce content without permission
• Impersonate another person or entity
• Interfere with the proper functioning of the website
• Submit false or misleading information

4. Services

4.1 Nature of Services

Our services are advisory and consultative in nature. We provide guidance, support, and representation regarding UK benefits applications and appeals. We do not guarantee specific outcomes, as final decisions rest with government authorities.

4.2 Service Engagement

When you engage our services:

• You will receive a clear description of the service scope
• Pricing will be confirmed before work commences
• You will be assigned a dedicated advisor
• We will outline expected timelines and deliverables

4.3 Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond to requests for documentation in a timely manner
• Inform us of any changes in your circumstances
• Pay agreed fees according to payment terms
• Attend scheduled consultations and appointments

4.4 Limitations

Our services do not include:

• Legal advice (we are not solicitors)
• Medical diagnosis or treatment recommendations
• Financial planning or investment advice
• Guaranteed approval of benefit claims

5. Fees and Payment

5.1 Pricing

All service fees are displayed on our website in British Pounds (GBP). Prices are subject to change, but any price changes will not affect services already agreed upon.

5.2 Payment Terms

Payment terms will be specified in your service agreement. Generally:

• Initial assessment services require payment upfront
• Ongoing services may be billed monthly
• Tribunal representation fees are payable before the hearing

5.3 Refunds

Refund eligibility depends on the service and circumstances:

• If we cancel or cannot deliver a service, you will receive a full refund
• If you cancel before work commences, refunds will be issued minus any administrative costs
• Once work has begun, refunds are at our discretion based on work completed

6. Intellectual Property

6.1 Website Content

All content on this website, including text, images, graphics, logos, and design elements, is the property of neat-stream or our licensors and is protected by copyright and other intellectual property laws.

6.2 Your Materials

When you provide documents or information to us, you retain ownership. You grant us a license to use this information solely for the purpose of delivering our services to you.

7. Confidentiality

We maintain strict confidentiality regarding all client information. Details of our data handling practices are outlined in our Privacy Policy.

We will not disclose your information to third parties except:

• With your explicit consent
• When required to submit benefit applications on your behalf
• When legally obligated to do so
• To service providers bound by confidentiality agreements

8. Disclaimers and Limitations of Liability

8.1 No Guarantees

While we apply our expertise and experience to every case, we cannot guarantee:

• Approval of any benefit claim
• Specific monetary outcomes
• Timeframes for government decisions
• Success in appeals or tribunals

8.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

8.3 Limitation of Liability

To the fullest extent permitted by law, our liability to you for any claims arising from our services is limited to the fees you paid for the specific service in question.

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of income or benefits due to government decisions
• Delays caused by government agencies
• Actions taken based on incomplete or inaccurate information you provide

9. Indemnification

You agree to indemnify and hold harmless neat-stream, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms of Use
• Your provision of false or misleading information
• Your use of our services in a manner inconsistent with our guidance

10. Termination

10.1 By You

You may terminate our services at any time by providing written notice. You will be responsible for fees for work completed up to the termination date.

10.2 By Us

We may terminate our services if:

• You fail to pay agreed fees
• You provide false or misleading information
• You fail to cooperate or provide requested documentation
• Continuing the relationship would be unethical or illegal

11. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the modified terms.

For significant changes affecting existing service agreements, we will notify you directly.

12. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and neat-stream regarding use of our website and services.

15. Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 42 Kensington Gardens, London, W2 4AR, United Kingdom

16. Complaints Procedure

If you are dissatisfied with our services:

1. Contact your assigned advisor to discuss your concerns
2. If unresolved, escalate your complaint to [email protected]
3. We will investigate and respond within 14 business days
4. If you remain unsatisfied, you may seek independent dispute resolution