Privacy Policy
Last updated: May 15, 2026
Introduction
This Privacy Policy explains how neat-stream collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect information that you provide directly to us when you:
- Complete enquiry forms on our website
- Engage our services for benefits assessment or application assistance
- Communicate with us via email or other channels
- Subscribe to updates or newsletters
Types of Personal Information
The personal information we collect may include:
- Contact details (name, email address, postal address)
- Financial information (income, savings, benefits currently received)
- National Insurance number
- Health information (when relevant to disability benefits claims)
- Household composition and living circumstances
- Employment history and status
How We Use Your Information
We use your personal information for the following purposes:
- To provide benefits assessment and advisory services
- To assist with benefit applications and appeals
- To communicate with you about your case and our services
- To comply with legal and regulatory obligations
- To improve our services and website functionality
- To send service updates and relevant information (with your consent)
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity: Processing is necessary to fulfill our service agreement with you
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Legal obligation: Processing is necessary to comply with legal requirements
- Legitimate interests: Processing is necessary for our legitimate business interests, provided this does not override your rights
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Government agencies: When submitting benefit applications or appeals on your behalf
- Professional advisors: Legal or financial specialists involved in your case (with your consent)
- Service providers: Third-party providers who assist with our operations (e.g., email services, secure document storage) under strict confidentiality agreements
- Legal requirements: When required by law or to protect our legal rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and storage
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on data protection principles
- Secure document management systems
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
- Active client files: Duration of service provision plus 6 years
- Closed cases: 6 years from case closure (in line with legal and professional requirements)
- Enquiries that don't result in service engagement: 12 months
- Marketing communications: Until you withdraw consent
Your Rights
Under UK data protection law, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The date at the top of this policy indicates when it was last revised.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 42 Kensington Gardens, London, W2 4AR, United Kingdom
Supervisory Authority
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113